We present our role and obligations pertaining to BS ISO/IEC 27001:2005, BS ISO/IEC 27002:2008, BS ISO/IEC 27005:2008, BS ISO/IEC 20000:2005, ITIL and COBIT standards. The terms, concepts and implementation methodology of this website are based on BS ISO/IEC 27001:2005, BS ISO/IEC 27005:2008, BS ISO/IEC 20000:2005 and BS ISO/IEC 27002:2008 standards, ITIL and COBIT best Practices and the vast knowledge & experience of our consultants in implementation & management of these practices in their past assignments.

Terms of Reference of this Website:

EPRO INDIA has certified Lead Auditors & Implementers in the group who have implementation and management knowledge
& experience of these standards.

The names of all the standards and best practices have been mentioned in the site with a clear understanding that the Principal
Consulting Officer and all associates of EPRO INDIA have authorized EPRO INDIA (the Organization) to use the names of the
standard and the best practices by virtue of their individual certifications strictly from the perspective of presenting the concepts
to achieve an opportunity for implementation consulting and second party auditing.

The Principal Consulting Officer and all Consulting Associates of EPRO INDIA clearly understand the professional and morale
obligations that they are possess by virtue of their individual certifications and are committed to abide by them.

EPRO INDIA has however presented the concepts and implementation methodology in their own style and possesses the
copyrights of the logo, articulation and presentation style on this web-site. Moreover, EPRO INDIA has extended the ITIL
Service Management best practices to Non-IT Services as well to the extent a feasibility exists for their implementation.

The organization willing to implement all the mentioned standards should purchase the original copy of the standards from a
National Certification Body.

The organization willing to implement ITIL based IT Service Management best practices should purchase the original books
published by OGC, UK (please refer http://www.itil.co.uk/publications.htm).

The organisation willing to implement COBIT should download the relevant documents from the website of ISACA.

With respect to our electronic publishing, academic mentoring and knowledge building roles, we include content from
references available at company websites, global databases, authentic & peer reviewed websites, journals and other published
industry sources and cite the sources as per global best practices. All the content presented by our experts is original and free
from plagiarism of any kind.

We keep all the information pertaining to our customers highly confidential and in this context maintain high security controls
in our IT Systems.

If the customer is able to justify and prove that the content of our consulting documents and research papers are breached or
disclosed without authorisation, then we shall return the amount paid by the customer in full within 15 days of presentation of
such claim and validation by using industry standard plagiarism evidences. More details on our privacy and refund policy is
provided here

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